Refund & Return Policy

This Refund & Return Policy applies to all gemstone and product purchases made through [Brand Name], including customized, astrologically selected, or energized products.

A refund or return will be accepted only in the event that a wrong item has been delivered. To be eligible, the product must be completely sealed, unused, unopened, and in its original condition with the tamper-proof seal fully intact. No other reason shall qualify for refund or return.

Customers must notify [Brand Name] of a wrong item delivery within 2 (two) days or 48 hours from the date of receipt of the product. Any request made after this period will be automatically rejected. Intimation must be made through our official contact details and may require clear photographs or videos of the sealed package and received item.

Refunds or returns will not be accepted under the following circumstances:

• If the product seal is opened, broken, or tampered with
• If the gemstone has been worn, tested, energized, or used
• If the correct item has been delivered as per the order
• If the product has been customized, astrologically selected, or prepared specifically for the customer
• If the request is based on personal preference, belief, expectations, or change of mind
• If the return request is made after the 2-day intimation period

Once a sealed product is opened, it is considered used and personalized and is not eligible for return or refund.

All approved return requests are subject to physical inspection and verification upon receipt of the product. Refunds will be processed only if the product passes inspection and is found to be in its original sealed condition with all original contents intact. If the product fails inspection, the refund request will be declined and the item may be returned to the customer.

Approved refunds will be credited to the original mode of payment within 7–10 business days after inspection approval. Processing time may vary depending on the payment gateway or banking institution.

Shipping, handling, packaging, and logistics charges are non-refundable. Return shipping costs, if applicable, shall be borne by the customer unless otherwise agreed in writing.

Orders may be cancelled only before dispatch. Once an order has been dispatched, cancellation will not be permitted under any circumstances.

This Refund & Return Policy must be read together with our Terms & Conditions, Shipping & Delivery Policy, Disclaimer, and Authenticity & Certification Policy. In case of any inconsistency, [Brand Name]'s interpretation shall prevail.

This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in [City / State].

For refund or return-related communication, customers may contact us at: