Shipping & Delivery Policy

This policy applies to all orders placed with [Brand Name], including gemstone purchases, ritual kits, and customized or astrologically selected products.

Orders are processed only after successful payment confirmation. Standard products are generally dispatched within [X–Y] business days. Customized, astrologically selected, or energized gemstones may require additional preparation time before dispatch. Dispatch timelines provided are indicative and not guaranteed.

We use reliable third-party courier and logistics partners for shipping. All products are securely packed, sealed, and tamper-proofed before dispatch to maintain authenticity and prevent damage during transit.

Delivery timelines depend on the customer’s location, courier partner, and external factors such as weather conditions, public holidays, government restrictions, or unforeseen logistical issues. [Brand Name] shall not be liable for delays caused by factors beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping details at the time of placing the order. [Brand Name] shall not be responsible for delivery delays, non-delivery, or losses arising from incorrect or incomplete address information provided by the customer.

The risk of loss or damage to the product passes to the customer upon successful delivery at the address provided. Once marked as delivered by the courier partner, the order shall be considered completed.

If a package appears damaged or tampered with at the time of delivery, customers are advised not to accept the delivery and to inform us immediately with supporting photographs or videos. Acceptance of a visibly damaged or tampered package may void any claim related to shipping damage.

If an order is marked as delivered by the courier partner but not received by the customer, the issue must be reported to [Brand Name] within 48 hours of the delivery status update. Complaints raised after this period may not be entertained.

Shipping and handling charges, if applicable, are clearly mentioned at checkout and are non-refundable. Charges may vary based on delivery location, order value, or service type.

For international shipments, delivery timelines may vary and shipments may be subject to customs duties, taxes, or import regulations of the destination country. Such charges shall be borne solely by the customer.

This Shipping & Delivery Policy must be read in conjunction with our Terms & Conditions, Refund & Return Policy, Disclaimer, Privacy Policy, and Authenticity & Certification Policy. In case of any inconsistency, [Brand Name]'s interpretation shall prevail.

[Brand Name] reserves the right to modify or update this policy at any time without prior notice. Changes will be effective once posted on this page with a revised date.

This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in [City / State].

For any shipping or delivery-related queries, please contact: